MakeDebtGone.com operated by CDI Marketing Group B.V. (referred to as "MakeDebtGone," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information obtained from users of our website. By using MakeDebtGone.com, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website.

Note: MakeDebtGone provides debt relief consultation services (an insurance/financial service site) intended for U.S. residents 18 years and older. We do not knowingly offer services to or collect information from individuals under 18. If you are under 18, please do not use this site or submit any information.

If you are a resident of certain U.S. states, you have specific rights regarding your personal information under state law. In line with the privacy laws of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, we extend the following core rights to residents of these states (collectively, “Consumers”):

• Right to Access: You have the right to know and access the personal information we have collected about you. This means you can request a report of the specific pieces and categories of personal information we hold, as well as details about how we use and share it.
• Right to Correct: You have the right to request that we correct any inaccurate personal information we maintain about you. Upon verification of your identity and request, we will correct inaccurate information in our records and direct our service providers to do the same, as required.
• Right to Delete: You have the right to request deletion of personal information that we have collected from you and retained. Once we receive a verified deletion request, we will delete your personal information from our records (and instruct our service providers or contractors to do so), unless a specific legal exception applies that permits us to retain the information (for example, if retention is required to complete a transaction, detect security incidents, comply with a legal obligation, etc.).
• Right to Opt Out of Sale/Sharing: You have the right to direct us not to sell your personal information to third parties. In states like California, “selling” and “sharing” include exchanging personal data for monetary or other valuable consideration or disclosing it for targeted advertising purposes. We do not sell personal information to third parties for money, but if you wish to opt out of any potential “sale” or “sharing” of your data (such as for cross-context behavioral advertising), you may do so at any time (see Do Not Sell or Share My Personal Information below).
• Right to Limit or Opt Out of Sensitive Data Processing: Where applicable law provides, you have the right to limit or opt out of certain processing of your sensitive personal information. For example, California residents can request that we limit the use or disclosure of “Sensitive Personal Information” to the purposes authorized by law, and several states require that we obtain your consent (opt-in) or honor your opt-out request before processing sensitive personal data (e.g. data about health, precise geolocation, racial or ethnic origin, etc.). We will comply with the sensitive data requirements of your state’s law – this may include honoring opt-out preference signals for sensitive data where required or not collecting/processing such data without consent.

The following disclosures and provisions apply to you if you are a resident of one of the states listed above. This section is designed to comply with each of the respective state privacy laws, including the California Consumer Privacy Act and its amendments, as well as the comparable laws in other listed states. (For purposes of this section, we use terms like “personal information,” “sale,” etc., as they are defined in the California Consumer Privacy Act (CCPA), as amended, unless otherwise noted[9].) Please note that specific rights and obligations can vary slightly by state, as described below:

• California (CCPA/CPRA): If you are a California resident, you are protected by the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). In addition to the rights described above (right to know/access, correct, delete, and opt-out), California law gives you the right to opt out of the “sale” or “sharing” of personal information and to limit the use of sensitive personal information. You also have the right to not be discriminated against for exercising your CCPA rights. California consumers may designate an authorized agent to make requests on their behalf, and if you have an authorized agent, we will require proof of that authorization. California “Shine the Light” Law: Separately, California Civil Code §1798.83 (the “Shine the Light” law) allows California residents to request information about our disclosures of certain personal information to third parties for their direct marketing purposes. We do not disclose personal information to unaffiliated third parties for their own direct marketing without your consent. If you would like to make a Shine the Light request, you may contact us as described above.
• Colorado, Connecticut, Virginia, etc.: The privacy laws in Colorado (CPA), Connecticut (CTDPA), Virginia (VCDPA), Utah (UCPA), and many other states provide rights very similar to those listed in the General Privacy Provisions section. For example, under the Colorado Privacy Act and Virginia’s law, consumers have the rights to access, correct, delete, and obtain a copy of their personal data, as well as to opt out of the sale of personal data, targeted advertising, and certain types of profiling using personal data. These states also require that we honor universal opt-out signals for sales/advertising (e.g., Colorado) and that we obtain affirmative consent before processing sensitive personal data (e.g., Virginia, Connecticut) or allow you to opt out of such processing (e.g., Colorado). We will honor all such state-specific requirements. For instance, if you are a Virginia resident, we will treat a request to opt out of “sales” as also opting you out of any processing of your data for targeted advertising or profiling decisions, as defined by Virginia law. If you are a Connecticut or Colorado resident, we will not process your sensitive personal data without obtaining your consent or giving you an opportunity to opt out, as applicable. Each of these state laws also provides you the right to appeal a refusal to act on a request within a reasonable time — if you wish to appeal any decision on a privacy request, please contact us and we will review and respond as required by law.
• Additional State Notices: Each of the other state privacy laws (in Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, and Utah) grants residents substantially the same rights to access, correction, deletion, and opting out of sales/sharing of personal information, as described above[7]. There may be some variations in scope or terminology. For example, the Texas Data Privacy and Security Act explicitly includes the right to opt out of sale of personal data and targeted advertising, and requires a specific notice for sensitive data processing (opt-in for sensitive data) similar to the above laws. Tennessee’s and Montana’s laws (effective in 2025) closely mirror the Virginia and Colorado models, and Nevada law (although not as comprehensive as others) gives Nevada residents the right to opt out of the sale of certain personal information (we provide a “Do Not Sell My Personal Information” option for Nevada residents in accordance with NRS 603A.340). We continuously monitor state privacy developments and will update our practices and this Policy as needed to remain in compliance with all applicable state requirements.

Exercising State Rights: No matter which state you reside in, you can exercise your rights through the unified process described in the General Privacy Provisions section above. Once we receive your request, we will determine the applicable law based on your state of residence and process your request in accordance with that law’s requirements. If you have any questions about your state privacy rights or this Privacy Policy, you can reach us at privacy@makedebtgone.com. We are committed to protecting your privacy and honoring the rights afforded to you under all relevant state privacy laws.

We collect personal information that you provide directly and information collected automatically as you use our site.

• Information You Provide: When you fill out forms on MakeDebtGone (for example, to check if you qualify for debt relief), we may ask for details such as your full name, email address, mailing address, ZIP code, phone number, and date of birth. We also collect information about your financial situation that you provide, such as your total debt amount, whether you are behind on payments, and other relevant debt details. In certain cases, you may be asked to provide sensitive identifiers (for example, the last four digits of your Social Security Number or full SSN) to help process your request or check available rates. Providing such sensitive information is optional and will only be used for the specific purpose stated.
• Information Collected Automatically: Like many websites, we gather some information automatically when you visit MakeDebtGone.com. This may include your device’s IP address, browser type, operating system, referring URLs, and other technical information. We also use cookies and similar tracking technologies (described below) to collect data about your interactions with our site, such as pages visited, time spent on the site, and links clicked.

We use the collected information to operate and improve our services, specifically:

• To Provide and Improve Services: Personal information you submit (such as your contact and financial details) is used to evaluate your eligibility for debt relief options and to connect you with appropriate debt relief specialists or programs. We use your information to personalize the content or options we present to you and to improve our website’s functionality and user experience.
• To Communicate with You: We may use your email, phone number, or mailing address to contact you about your request or application for debt relief. For example, after you submit your information, our team or our certified debt relief partners may reach out via phone, text message, or email to provide your free consultation, discuss your options, or request additional details. We will not send you unsolicited general marketing newsletters or promotional emails; communications will be related to debt relief services or follow-ups that you have consented to. You can opt out of these service-related communications at any time (see Your Choices below).
• Analytics and Site Improvement: We use data (mostly aggregated or de-identified) about users’ site interactions to analyze how our website is used. This helps us troubleshoot performance issues, test improvements, and enhance our services. For instance, understanding which pages are most visited or where users drop off in our form can help us make the user experience better.
• Legal and Compliance: We may use or disclose your information as necessary to comply with applicable laws and regulations, to respond to lawful requests (such as subpoenas or court orders), to enforce our Terms of Service or other agreements, or to protect our rights and the safety of our users or others. This includes using data to detect and prevent fraud or other malicious activity on the site.

We will only use your personal information for the purposes described above. If we intend to use it for any other purpose, we will update this Privacy Policy or obtain your consent as required by law.

Cookies: MakeDebtGone uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device that help our site function and gather information. We may use cookies to remember your preferences or progress (for example, to remember the information you’ve entered in our multi-step qualification form so you don’t have to re-enter it if you revisit or refresh). Cookies also help us provide a faster and more convenient experience.

Third-Party Analytics: We use third-party services like Google Analytics to collect and analyze usage data through cookies or similar tools. This helps us understand overall visitor behavior and improve our site. Google Analytics may set its own cookies to track user interactions. We also use Facebook Pixel (a tracking code from Facebook) on our site. The Facebook Pixel can collect information about your visit (such as the pages you viewed or actions you took on our site) which Facebook may use to show you relevant ads on their platform. For example, if you begin our qualification form but do not complete it, you might later see an ad on Facebook reminding you to finish your debt relief consultation.

These third-party tools automatically collect certain technical data about your visit, as described above, and they may combine this information with other information they hold about you if you are also a user of their services. All data collected via these analytics and pixel tools is used in accordance with those third parties’ privacy policies (e.g., Google’s or Facebook’s privacy policies). We do not control the data collected by third parties, but we only deploy these tools to help us with site analytics, conversion tracking, and improving our marketing effectiveness.

Your Choices for Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when cookies are being sent. Please note that disabling cookies in your browser may affect the functionality of our site; for example, some parts of the qualification form or site features might not work properly if cookies are turned off. However, you will still be able to use the site generally even if you disable cookies.

“Do Not Track” Signals: Some browsers offer a “Do Not Track” (DNT) feature that sends a signal to websites you visit indicating you do not want to be tracked. Currently, there is no universal standard for how to interpret DNT signals. Therefore, we do not respond to Do Not Track browser signals. We continue to monitor industry and legal developments on this issue and will revisit our policy if a standard emerges. Keep in mind that even if our site doesn’t respond to DNT, you can still control tracking through cookie settings and other opt-out methods as described above.

We understand the importance of your personal information and share it only in limited circumstances:

• With Debt Relief Partners: After you submit your information on MakeDebtGone, we may share the details you provided with one or more trusted debt relief partner companies or specialists. These partners are typically financial service providers (for example, debt consolidation or settlement companies) that will work with you to provide the free debt relief consultation and potential programs you are seeking. We share your information with partners only for the purpose of delivering the service you requested (evaluating your eligibility and offering debt relief solutions). Our partners are required to use your information solely for these purposes and to treat it confidentially. By providing your information and requesting a debt relief consultation, you are consenting to this disclosure of your information to our partner network for these service purposes.
• With Service Providers: We may share personal information with third-party vendors who perform services on our behalf to support our operations. This includes, for example, website hosting companies, data storage or database providers, email or communication service providers, analytics providers (like Google or Facebook as mentioned), or customer service tools. These service providers are given access only to the information necessary to perform their functions, and they are contractually obligated to keep your information secure and use it only for the intended service.
• For Legal Reasons: We may disclose your information if required to do so by law or in a good-faith belief that such action is necessary to (a) comply with a legal obligation, court order, or subpoena; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with our website or services; (d) protect the personal safety of our users or the public; or (e) protect against legal liability.
• Business Transfers: If MakeDebtGone or its parent company is involved in a merger, acquisition, sale of assets, or other business transaction, user information (including personal data) may be among the assets transferred to the new owner. If such a transfer occurs, we will ensure the successor honors the commitments we have made in this Privacy Policy regarding your personal information, or we will notify you and give you an opportunity to opt-out or delete your data before the transfer.

No Sale of Personal Information (Notice for California Residents): We do not sell your personal information for monetary compensation. We do not share your personal details with unaffiliated third parties for their own direct marketing purposes without your consent. The sharing of information with our debt relief partners (as described above) is done with your consent and for the purpose of providing services to you. However, because the definition of “sale” under the California Consumer Privacy Act (CCPA) is broad and might include sharing of personal information for valuable consideration or for certain analytics/advertising purposes, California residents have the right to opt out of any such “sale” of their personal information. If you are a California resident, please see the California Privacy Rights section below for more information on how to exercise your rights, including how to request that we not sell or share your data.

We take the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures to protect your data from unauthorized access, use, or disclosure:

• Encryption: Any sensitive information you provide on our website (such as personal details and SSN) is encrypted during transmission using Secure Socket Layer (SSL) technology. You can verify you are on a secure page by checking that the URL begins with "https://" and looking for a lock icon in your browser’s address bar. Additionally, we encrypt< personal data stored in our databases and restrict access to decrypted information.
• Access Controls: Personal information collected is stored on secure servers and is accessible only by a limited number of authorized personnel who need the information to perform their duties (for example, customer support or partner liaisons). These personnel are required to keep the information confidential and are trained on privacy and security best practices.
• Network and Process Security: Our website and servers are regularly scanned for known vulnerabilities, and we use up-to-date security software and protocols to protect against malware, hacking, and other threats. We also maintain safeguards such as firewalls and intrusion detection systems to protect our infrastructure.
• No Guarantee: While we strive to protect your information, please understand that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. You share information at your own risk, but rest assured we are continuously working to update and improve our security measures. If we become aware of a security breach that affects your personal data, we will notify you in accordance with applicable laws.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law (whichever is longer). For example, if you submit your information to request a debt relief consultation, we will keep your data on record as needed to provide that service and for any follow-up communications or legal/reporting obligations.

If you become a customer of one of our partner providers, your information may be kept longer as part of that business relationship (in accordance with their privacy practices). If you do not ultimately use our services or those of our partners, we may delete or anonymize your personal information after a reasonable period of time following the conclusion of our interaction.

In all cases, once personal information is no longer necessary for the stated purpose or to satisfy legal requirements, we will securely delete it or de-identify it so that it can no longer be associated with you. If you have any questions about our specific data retention periods for certain types of data, you can contact us for more information.

Access, Correction, and Deletion: You have the right to request access to the personal information we hold about you and to ask for corrections of any inaccuracies. You may also request that we delete personal information we have collected from you. To make any of these requests, please contact us using the information in the Contact Us section below. We will verify your identity before fulfilling such requests and respond within the timeframe required by law (typically within 45 days for California residents, for example). Please note that in some cases we may decline deletion requests if retaining the information is necessary for us to complete a transaction you requested, detect security incidents, comply with a legal obligation, or other exemptions permitted by law. We will inform you of the reason if we cannot honor a particular request.

Opting Out of Communications: If at any point you prefer not to receive further communications from us or our partners, you can opt out. For emails, you may click the “unsubscribe” link (if provided in promotional emails) or reply with a request to unsubscribe. For phone calls or SMS messages, you can inform the caller that you do not wish to be contacted further or follow the opt-out instructions provided in a text message (for example, replying “STOP” to a marketing SMS). You can also always contact us directly to request removal from our contact lists. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (for instance, an email or text confirming an appointment or responding to an inquiry you sent us), as these are not promotional in nature.

Cookies and Tracking Choices: As described in the Cookies and Tracking section, you can control or delete cookies through your browser settings. Additionally, you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on and manage Facebook ad settings through your Facebook account (under ad preferences). Adjusting these settings can help limit the data collected by those third parties on our site.

Our website may occasionally contain links to third-party websites (for example, a partner’s website, or an informational resource). If you navigate to a third-party site by clicking a link from MakeDebtGone.com, please be aware that we do not control those external sites and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites or services before providing any personal information to them. We are not responsible for the content, privacy, or security practices of any sites that are not operated by us.

Additionally, if you interact with MakeDebtGone through social media (such as clicking a Facebook “Share” or “Like” button on our site, or visiting our profiles on social networks), those platforms may collect information about your interaction. Any data collected by social media platforms is subject to their own privacy policies.

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated Privacy Policy on this page with a new effective date. If changes are significant, we may provide a more prominent notice or seek your consent as required by law. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of MakeDebtGone.com after any modifications to this Privacy Policy will signify your acceptance of such changes. If you do not agree to the updated policy, you should stop using our website.